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Contact Centre - Information Officers


Brisbane

Salary:  Starting salary $49 830 + super + leave loading
Type:  Permanent
Date added:  16 Jul 2010
Ref number:  2560
  • Not just a job. A career
  • Opportunity to obtain ASFA & RG146 qualifications
  • Multiple positions
Untitled document The Organisation
QSuper Limited is the administrator of QSuper - one of Queensland’s largest superannuation funds and one of the top-rated funds in Australia, managing in excess of $26 billion in funds. Operating in a highly competitive and dynamic financial services environment with over 500 employees, QSuper Limited is committed to delivering to over 520, 000 members great value, real service, better knowledge and solid returns.

The Job
As an Information Officer you will be the first point of contact and provide accurate and expert technical information to QSuper members and employers who make contact with the QSuper Contact Centre via multiple mediums including telephone (primary medium), face to face, letters and emails. You will actively contribute to team and centre performance standards and contribute towards a customer service culture within the contact centre.

The Person
As this role is customer service focused you will have a natural ability to build excellent rapport and understanding to communicate with a diverse group of members of the community. You will need previous experience in a customer focused role and will be able to demonstrate the ability to analyse problems and provide meaningful solutions that maximise customer satisfaction.


To view a detailed position description please visit www.aprg.com.au <http://www.aprg.com.au>

For more information please contact QSuper’s appointed Recruitment Specialist Nirmal at APRG as below, or apply online now.

Please note these positions are fixed term contracts.  
Applications close 30 July 2010 at 5.00pm