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Team Leader - Operations


Brisbane

Salary:  $60K package plus incentives
Type:  Permanent
Date added:  2 Jul 2010
Ref number:  2465
  • Multi Award Winning Credit Union
  • Supportive and Dynamic Culture
  • Performance Delivery Incentives
Untitled document The Company
Join an award winning Credit Union who offers a full domestic banking service including home loans, personal loans, savings, investments and insurance products to their members. You will be joining an employer who in 2009 was voted a “truly great place to work” by 88% of its employees, and was recognised as the 2008 State Winner for customer service excellence.  They are a close knit team and pride themselves in fostering a ‘can do’ culture providing their employees with a dynamic yet “family-like” working environment.

The Opportunity
You will be charged with effectively monitoring, motivating and managing the support services team of 13. More specifically you will be responsible for:

  • Ensuring consistent delivery and quality of member service
  • Overseeing collections and lending processes
  • Monitoring and maintaining  individual and group targets
  • Identifying and delivering regular training updates
  • Ensuring compliance is maintained at all times

The Person
You are an enthusiastic and experienced team leader with a demonstrated track record in facilitating and delivering an outstanding level of service through your team to your customers. You enjoy leading, training and mentoring your team to achieve key outcomes and have the passion and ability to ensure your team live the “core values” of the Credit Union.  

The Rewards
Recognising the importance of work life balance and family this Credit Union offers sensible working hours and an attractive salary package with fantastic benefits such as study assistance, healthy lifestyle package, travel passes and performance incentives. To apply please contact your Local Banking and Financial Services Recruitment specialist Sally Roper or apply online.