- Join an Award winning employer
- Manage your own portfolio end to end
- Enjoy true work life balance
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Our client is an ASIC registered; APRA regulated financial institution offering a full domestic banking service including home loans, credit cards, personal loans, savings, investments and insurance to a loyal, friendly and select customer base. You will be joining an employer who in 2009 was voted a “truly great place to work” by 88% of its employees, and was recognised as the 2008 State Winner for customer service excellence. They pride themselves on a close knit team with a ‘can do’ culture.
Working primarily in the Corporate Head Office based in the CBD, your prime responsibility will be assisting members with their overdrawn facilities including accounts, overdrafts, personal and mortgage loans and credit cards as well as providing expert advice. More specifically you will be responsible for:
- Collecting on delinquent accounts
- Bringing overdrawn savings back into credit
- Bringing overdrawn overdrafts back under limit
- Processing default listings with Credit Reporting Agencies
- Updating loan payment reductions and pay table adjustments when defaults have been paid
- Handling credit references from other approved institutions
- Assisting members in difficulty by collecting and restructuring their facilities
- Regularly reviewing loan and overdraft reports
- Preparing submissions relating to variations /releases of securities, restructuring of repayments, Part IX recommendation of acceptance or declines, and other collection related matters requiring referral
- Engaging and instructing agents for skip tracing, field calls and repossessions
- Instructing and monitoring third parties in the re-sale of repossessed cars
- Liaising with solicitors in relation to legal action
- Organising valuations on delinquent mortgage secured loans
- Monitoring and trying to collect written-off accounts
- Formulating sound and constructive collection policies and procedures with Team Leader / Management
- Preparing delinquency letters and forms
- Action rates arrears notices
You will have previously worked in a collections environment and have a comprehensive understanding of the full process across a variety of products. Our client is seeking a collector who has an understanding manner and can manage the portfolio of accounts autonomously.
For a confidential career discussion, contact your local recruitment specialist Meg Bathgate or apply online.
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